Returns Policy

At On The Horizon, we want you to be confident with your purchase. If for any reason you’re not completely satisfied, we’re here to help.

Damaged or Faulty Items

• Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong product, contact us immediately.

• Claims must be made within 7 days of delivery with photos of the issue.

• Before approving any claim, we will verify the item against our own pre-shipment photos to ensure the damage did not occur after dispatch.

• Once confirmed, we will arrange a replacement, repair, or refund at no cost to you.

Exclusions

We cannot accept returns on:

• Installed or used rooftop tents or accessories

• Clearance or sale items (unless faulty)

• Products damaged due to misuse, incorrect installation, or neglect

Return Process

1. Contact our team at [your support email/phone] with your order number and reason for return.

2. Once approved, you will receive instructions and a return address.

3. Refunds will be processed once the item is received and inspected. Shipping costs are non-refundable.

Warranty

All rooftop tents and accessories are covered by the manufacturer’s warranty. Warranty terms vary by product — please check the specific product page or contact us for details.