shipping policy

At On The Horizon, we're committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below before placing your order.

Processing Times

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotional periods, public holidays or peak seasons, processing times may be slightly longer.

Shipping Within Australia

We ship Australia-wide using trusted freight and courier partners, including Australia Post and specialist freight companies for larger items.

Estimated delivery times:

  • Metro Areas: 2–7 business days

  • Regional Areas: 3–10 business days

  • Remote Areas: 5–15 business days

Delivery timeframes are estimates only and may vary depending on your location and the carrier.

Large & Bulky Items

Products such as rooftop tents, awnings, racks and other oversized items are shipped via freight services.

Please note:

  • Someone may need to be available to accept delivery.

  • Some freight companies may require collection from a local depot if your address falls outside their delivery network.

  • Delivery to rural or remote locations may incur additional freight charges. If this applies, we'll contact you before dispatch.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, product size and weight.

Any applicable shipping promotions or free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information (where available).

Incorrect Address

Customers are responsible for ensuring their shipping address is correct before completing their purchase.

If an incorrect address is supplied and your order has already been dispatched, any additional shipping or redelivery costs will be the responsibility of the customer.

Delivery Delays

While we work with reputable carriers, delivery delays can occasionally occur due to:

  • Weather events

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Circumstances beyond our control

On The Horizon cannot guarantee delivery dates and is not liable for delays caused by third-party shipping providers.

Damaged Deliveries

If your order arrives damaged:

  1. Take clear photos of the packaging and product immediately.

  2. Contact us within 48 hours of receiving your order.

  3. Do not dispose of the packaging until your claim has been assessed.

We'll work with the freight provider to resolve the issue as quickly as possible.

Missing or Lost Parcels

If your tracking has stopped updating or your parcel appears to be lost, please contact us and we'll investigate with the shipping carrier on your behalf.

Authority to Leave

Some carriers may offer Authority to Leave (ATL).

If you choose ATL, the parcel becomes your responsibility once it has been delivered. On The Horizon is not responsible for theft, loss or damage occurring after delivery.

International Shipping

International shipping may be available on selected products.

Delivery times, customs duties, import taxes and local fees are the responsibility of the purchaser unless otherwise stated.

Please contact us before ordering if you're located outside Australia.

Contact Us

If you have any questions regarding shipping or your order, please contact our team:

On The Horizon

📧 admin@onthehorizon.com.au

🌐 www.onthehorizon.com.au